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Help Desk Software – Best Top 3 For WordPress Website

In this post, I will be analyzing the top 3 WordPress Help Desk Software needed by every business. These Help Desk Software will aid your customer Service in order to attract and retain customers

In this post, I will be analyzing the top 3 WordPress Help Desk Software needed by every business. These Help Desk Software will aid your customer Service in order to attract and retain customers

If you are running a business, having a Help Desk Software will enable you to manage your customer service easily and grow your business better. It helps turn visitors into leads, nurture them into customers, and measure your business growth.

What’s an Help Desk Software ?

An help desk software is often called by different names. Such names may include:

  • a ticketing system
  • A support ticket system
  • A customer support system
  • Service desk
  • IT help desk
  • Support desk software

It is a software that takes all incoming customer support requests, creates a unique customer service ticket and then routes it through a defined customer support process.

It provides a platform that allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.

When you make use of any of these WordPress Help Desk Software for Your Business you can:

  • Easily manage and customize submission forms
  • Offer top-notch customer support experience
  • Auto-assigning tickets
  • Send SMS Notifications
  • Seamlessly integrate with Woocommerce if you are running an ecommerce store
  • Prevent spams by enabling Google reCaptcha before submitting a ticket

These top 3 WordPress Best Help Desk Software for a WordPress website are chosen based on the above criteria.

Now let’s examine the best top 3 WordPress Best Help Desk Software for Businesses:

Help Desk Software - Best Top 3 for WordPress Business Website

1.Awesome Support – WordPress HelpDesk & Support Plugin

Awesome Support – WordPress HelpDesk & Support Plugin

Awesome Support is one of the top 3 Help Desk Software. It is regarded as the most versatile and feature-rich support plugin for WordPress. According to the company behind it, it is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.

This plugin stands out due to the following features:

  • It is easy to install and you can start using it within 5 mins of installation
  •  It has a wizard to guide you throughout the installation process, so its no barrier if you’ve never installed an help desk software before.
  • It provides support for multiple departments in a company
  • It allows you to upload files and also control when files can be uploaded, how many files, and how large they are.
  • It allows you to quickly see all tickets still waiting for a reply.
  • It allows multiple agents to work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.
  • It allows you to easily track where a ticket originated from.
  • It works works on Gutenberg
  • It allows you to easily set up additional custom fields on your ticket forms.
  • It is GDPR ready.
  • It allows users to receive e-mail notifications by email for ticket events .
  • It allows you to configure email templates for email notifications.
  • It allows you to send multiple warning messages before closing old tickets.
  • It allows you to quickly identify open tickets with sensitive data.
  • It has lots of features that can actually make your customer support department operate smoothly.

View and download here

As of the day of this post, Awesome Support was last updated 4 weeks ago and has an active installations of 10,000+. It requires WordPress Version 4.0 or higher and PHP Version 5.6 or higher to function properly.

2. SupportCandy – Helpdesk & Support Ticket System

SupportCandy – Helpdesk & Support Ticket System

Support Candy is one of the top 3 Help Desk Software for WordPress website. It has the features of a complete helpdesk ticket system and its easy to install and start using.

This plugin stands out due to the following features:

  • It is designed to work on any device screen size so that you can operate anytime, anywhere.
  • It allows you to filter almost anything in ticket list with its powerful advanced filter.
  • It allows you to customizable email notification templates that are made available for you to customize as per your requirement.
  • It provides support for multiple departments in a company
  • It allows you to upload files and also control when files can be uploaded, how many files, and how large they are.
  • It allows you to quickly see all tickets still waiting for a reply.
  • It allows multiple agents to work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.
  • It allows you to easily track where a ticket originated from.
  • It works works on Gutenberg
  • It allows you to easily set up additional custom fields on your ticket forms.
  • It is GDPR ready.
  • It allows users to receive e-mail notifications by email for ticket events .
  • It allows you to configure email templates for email notifications.
  • It allows you to send multiple warning messages before closing old tickets.
  • It allows you to quickly identify open tickets with sensitive data.
  • It has lots of features that can actually make your customer support department operate smoothly.
  • It allows you to save private notes to ticket (not visible to customer).
  • It can used as internal communication among agents in ticket.
  • It allows you to export tickets to CSV format so that you can use it for various purposes such as generate reports.
  • It integrates Easy Digital Downloads with ticket so that your agents can check customer orders/licenses within ticket.

View and download here

As of the day of this post, Support Candy was last updated 4 weeks ago and has an active installations of 10,000+. It requires WordPress Version 4.0 or higher and PHP Version 5.6 or higher to function properly.

3. KB Support – WordPress Help Desk

KB Support – WordPress Help Desk software

KB Support WordPress Help Desk is regarded as the ultimate WordPress plugin for providing support and help desk services. It is one of the top 3 Help Desk Software for WordPress website.

KB Support is enriched with lots of features to handle your customer support department.

The following features make it one of the best help desk software for WordPress websites:

  • It has built-in knowledgebase that allows customers to find solutions to their issues during the ticket submission process, thereby reducing the overall number of support queries received by your help desk.
  • It has customizable submission forms that you can easily manage and requires no coding.
  • It has unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer
  • It has the ability to restrict access to individual knowledge base articles to logged in users only.
  • It allows you to auto assign new tickets to agents based on current ticket count, or randomly.
  • It allows you to track an agents status so you can see if they are online or offline.
  • Its Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers.
  • It is designed to work on any device screen size so that you can operate anytime, anywhere.
  • It allows you to filter almost anything in ticket list with its powerful advanced filter.
  • It allows you to customizable email notification templates that are made available for you to customize as per your requirement.
  • It provides support for multiple departments in a company
  • It allows you to upload files and also control when files can be uploaded, how many files, and how large they are.
  • It allows you to quickly see all tickets still waiting for a reply.
  • It allows multiple agents to work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.
  • It allows you to easily track where a ticket originated from.
  • It works works on Gutenberg
  • It allows you to easily set up additional custom fields on your ticket forms.
  • It is GDPR ready.
  • It allows users to receive e-mail notifications by email for ticket events .
  • It allows you to configure email templates for email notifications.
  • It allows you to send multiple warning messages before closing old tickets.
  • It allows you to quickly identify open tickets with sensitive data.
  • It has lots of features that can actually make your customer support department operate smoothly.
  • It allows you to save private notes to ticket (not visible to customer).
  • It can used as internal communication among agents in ticket.
  • It has a growing number of extensions to provide even more functionality and customization options.

View and download here

As of the day of this post, KB Support WordPress Help Desk was last updated 4 months ago and has an active installations of 1,000+. It requires WordPress Version 4.0 or higher and PHP Version 5.6 or higher to function properly.

Conclusion

Now you know the top three Help Desk Software that you can use on your WordPress business website. They are:

  • Awesome Support – WordPress HelpDesk & Support Plugin
  • SupportCandy – Helpdesk & Support Ticket System
  • KB Support – WordPress Help Desk

Overall they provide lots of functions that can help you properly and easily manage your help desk or customer support department. Some of such functions include among many:

  • Easily manage and customize submission forms
  • Offer top-notch customer support experience
  • Auto-assigning tickets
  • Send SMS Notifications
  • Seamlessly integrate with Woocommerce if you are running an ecommerce store
  • Prevent spams by enabling Google reCaptcha before submitting a ticket

If you think there is any other help desk software that should be included, please let us know in the comment section.

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Omoregie Johnson
Johnson Omoregie is an SEO specialist/Website Developer/ SEO Copywriter/Content Developer. He eats and sleeps Search Engine Optimization (SEO)/Digital Marketing. And help business generate leads and conversions through Organic Traffic. He is the author of Business Profit Blueprint: Million Dollar Tips To Promote Your Business And Increase Profit. https://about.me/omoregie.johnson
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